Luxe Club LLC Lead Generation

Refund & Cancellation Policy

Last updated: September 7, 2026  ·  Luxe Club LLC, New York, United States  ·  All amounts in United States dollars (USD)

1. What is being delivered

Luxe Club LLC sells a monthly subscription to an exclusive local lead stream. This is a digital service. Nothing is shipped and there is no physical product, so no shipping, delivery, or return policy applies.

2. How and when service is delivered

Service delivery begins when we repoint the tracking phone number and website contact form for your market and trade to your business. This normally happens within one business day of your written approval of the quote, and often within a few hours.

Once service is active, delivery is continuous for the paid month: every call and every form submission the site generates is routed to you in real time, and you receive a call log covering the billing period.

Your first charge occurs on the day service starts, not before. We never charge a card before you have approved a written quote stating the exact monthly amount in USD and the billing date.

3. Cancellation

3.1 How to cancel

You may cancel at any time, for any reason, with no cancellation fee and no penalty. Send an email to michael.jandovitz@gmail.com from the address on your account, or call us during support hours. A single sentence is enough — you do not need to give a reason, complete a form, or speak to anyone to retain you.

We confirm every cancellation in writing by email within one business day. If you do not receive that confirmation, contact us again — your cancellation is effective from the date you sent your request, not the date we reply.

3.2 When cancellation takes effect

Cancellation takes effect at the end of the month you have already paid for. You keep the leads and exclusivity you paid for through that date, and you are not billed again. There is no notice period.

After the paid period ends, we stop routing calls and form submissions to you and the market becomes available to other contractors.

3.3 Seasonal subscriptions

For seasonal trades, the reduced off-season hold rate is optional. You may cancel at the end of the active season instead of paying the hold rate. If you do, your exclusivity ends and we may sell that market and trade to another contractor.

4. Refunds

4.1 Refund before service starts

If you are charged but service has not yet been activated — the tracking number and form have not been pointed to you — you receive a full refund of 100% of that charge, on request, no questions asked.

4.2 Refund for a service failure on our side

If our tracking number or contact form fails through our fault and leads do not reach you, we issue a pro-rated refund covering every day the service was not working. If the outage lasted more than seven consecutive days in a billing month, you may instead request a full refund of that month at your discretion.

You do not need to prove the outage. If you tell us leads stopped arriving, we check our call logs and routing configuration and refund accordingly.

4.3 Refund if we breach exclusivity

Exclusivity is the core of what you are paying for. If we route leads from your market and trade to any other contractor while your subscription is active, you receive a full refund of every month affected, and you may cancel immediately with no further charge.

4.4 Duplicate or incorrect charges

Any duplicate charge, charge after a cancellation, or charge in an amount other than the one you approved in writing is refunded in full as soon as we are made aware of it.

4.5 Low lead volume

We do not guarantee a specific number of leads, and a slow month alone is not a refund event — search demand is genuinely seasonal and variable. However, if a site produces zero leads across a full paid month while functioning correctly, contact us. Our normal practice in that situation is to credit or refund the month and either move you to a stronger market or end the subscription. We would rather refund you than keep money you did not get value from.

4.6 Requests outside these categories

If your situation is not described above, email us anyway. We review every refund request individually and in good faith.

5. How to request a refund

Email michael.jandovitz@gmail.com with your business name and, if you have it, the date and amount of the charge. No form is required.

6. Before you dispute a charge

If you believe a charge is wrong, please contact us first. Almost every billing problem is a routing error or a cancellation that did not reach us, and we can usually resolve it the same day — faster than a card dispute, which takes weeks. We will not argue with you about a refund you are entitled to under this policy.

7. Promotional and trial offers

Where we offer a prospective subscriber a single live lead at no cost, that offer covers one lead only, expires on the date stated in writing when it is made, and never converts into a paid subscription automatically. No payment method is collected for a trial lead, and no charge can result from one.

8. Contact

Luxe Club LLC
Nassau County, New York, United States
Email: michael.jandovitz@gmail.com
Phone: Add your business phone number here
Support hours: Monday–Friday, 8:00 a.m. – 6:00 p.m. Eastern Time